Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Scenic views
Attentive staff
Room setup
Service understaffing
7.4/10
Very good
Rooms
6.7
Location
8.8
Service
8.3
Dining
6.8
Guest reviews
7.4/10
based on 6 reviews
8.4
8.4/10 based on 1391 reviews
Ed
United States,
April
2024
7.4/10
I absolutely loved my stay at this hotel! The location was perfect, with easy access to the beach, St Ives town, and great shopping spots. The rooms offered a breathtaking view and the opportunity to enjoy all the amenities the hotel had to offer. The only downside was the lack of proper air conditioning, making the room quite hot even with a small fan.
Rooms
7.0
The room had a stunning view and was conveniently located within the hotel to access the spa, restaurant, and other facilities.
Service
8.0
The staff were all very helpful and friendly, but I did have a strange encounter with one waitress who seemed disengaged.
Location
9.0
The location couldn't be better for beach access, exploring St Ives, and enjoying walks along the South Coast West path. Just a heads up, the hotel is uphill from the station.
Dining
6.0
The dining experience was decent, although a bit basic and I had to wait around for service at the buffet. Some gluten-free options were lacking, like the sausage and black pudding.
Facilities
7.0
The hotel offers a good range of facilities, but the dining service seemed a bit understaffed.
James
United Kingdom,
October
2023
8.6/10
The hotel's location is superb, ideal for accessing the beach, town, and enjoying leisurely walks along the South Coast West path. Although the room setup was not practical, and it was not fully prepared for evening guests, the service provided by the staff, especially Federico Aresti, was exceptional with a warm and helpful attitude. The dining experience was a mix of excellent views but slightly understaffed service. The facilities boasted a relaxing spa area with impressive views, while the hilltop location offered stunning vistas of St Ives.
Rooms
7.0
The room layout was inconvenient, partially blocked off, and not fully ready for evening check-ins.
Service
9.0
The staff, led by Federico, were exceptionally helpful and attentive, making the stay enjoyable.
Location
10.0
The hotel's location is unbeatable, providing easy access to the beach, town, and scenic views.
Dining
8.0
The dining experience offered fabulous meals with breathtaking views, although service was slightly understaffed.
Facilities
9.0
The hotel facilities included a tranquil spa area with both indoor and outdoor relaxation options.
Scenic views
Room setup
Thomas
United Kingdom,
September
2023
7.8/10
The hotel was on the small side but nicely decorated and fully modernized. The food at the onsite restaurant was excellent. However, it was in need of a refurb.
Rooms
7.0
The rooms were nicely decorated and fully modernized, but on the small side. The cost was a bit higher than expected.
Service
9.0
The staff were very helpful and friendly, assisting us with all our queries. They provided lots of information about the hotel.
Location
9.0
The hotel is located on the cliff of St Ives Harbour with stunning sea views. It's really handy being right next to the reception for any questions.
Dining
8.0
The dining experience was delicious with lovely views out to sea by the window. However, it was a bit slow at times.
Facilities
6.0
The changing areas and gym seemed clean, but the overall hotel was in need of a refurbishment.
Steve
United Kingdom,
August
2023
7.0/10
The hotel has some charming quirks in its decor but might feel slightly overpriced for the additional room upgrade cost. The views showcased on the website are impressive, though.
Rooms
7.0
The room was small for the extra money paid for the upgrade. The decor had a slightly self-consciously quirky style.
Service
7.0
The staff members were helpful and accommodating, providing good service. Some seemed to be overworked, while others lacked attention to detail.
Location
8.0
The location offers lovely views to wake up to and is convenient for exploring St Ives town and Carbis Bay, although there can be disruptions from wedding parties. The steep hill might pose a challenge.
Dining
7.0
The breakfast, including gluten-free options, was decent, but there were reports of dirty crockery from guests. Room service brought excellent coffee the next morning.
Facilities
6.0
The facilities were standard for the hotel, and the secure nature was a bonus.
Eric
United Kingdom,
August
2023
8.0/10
The hotel offers rooms with great views and super style and comfort, despite being very small and overpriced. The overall cleanliness is decent but could be improved. Guests may be affected by traffic noise. The welcoming service, especially from Marina, stands out, although some areas were less helpful. The location is fantastic, ideal for beach access and exploring the town of St Ives. Dining, while generally good, may have some room for improvement at busy times. The hotel boasts lovely facilities but may be perceived as pricey.
Rooms
7.0
The rooms, despite being small, offer great views and super style and comfort. Some cleanliness areas could be better.
Service
8.0
The service, especially from Marina, is welcoming and goes above and beyond. However, some areas were less helpful overall.
Location
9.0
The location is fantastic for beach access and town exploration, but guests might experience some traffic noise. Close to many wonderful restaurants.
Dining
8.0
The dining experience is generally good, although there might be room for improvement during busy times.
Facilities
The facilities are lovely and add to the overall comfort of the stay.
Juliet
United Kingdom,
June
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were tiny and noisy with views of the street but the convenient location and helpful service made up for it. The dining experience had its flaws, but the facilities were enjoyable and well-maintained.
Rooms
5.0
The rooms were tiny and noisy, overlooking the street with cooking smells.
Service
9.0
The service was great, with attentive and friendly staff.
Location
8.0
The location was very good for access to the beach and town, with lovely views.
Dining
5.0
The dining experience seemed a bit understaffed and the quality was poor.
Facilities
7.0
The facilities were good, offering stunning views of the coast.
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